Shelby Yard
901-864-3411 | info@shelbyyard.com
Memphis, TN | Serving the greater Memphis area
Last Updated: June 2026
By contacting Shelby Yard, requesting a quote, signing a contract, or permitting us to perform work at your property, you agree to these Terms of Service. If you do not agree, please do not use our services.
These Terms apply to all customers of Shelby Yard, whether you are engaging us for the first time or are a returning customer.
Shelby Yard provides residential drainage contracting services in Memphis, Tennessee and surrounding communities within a 30-mile radius, including Germantown, Collierville, Bartlett, Cordova, East Memphis, Lakeland, Arlington, and Millington. Services include:
We are a drainage specialist, not a general landscaping or construction contractor. Our scope of work is limited to the drainage services described in your quote. Any work outside that scope must be separately agreed to in writing.
All quotes are provided in writing and are valid for 30 days from the date of issue. Prices are based on site conditions assessed at the time of the site visit. If conditions change — or if conditions observed during installation differ materially from what was assessed — we will notify you and provide an updated quote before proceeding with additional work.
A quote is not a contract. Work will not begin until a signed contract and deposit have been received (see Section 4).
Any change to the agreed scope of work — including additions, deletions, or substitutions — must be agreed to in writing by both parties before the change is made. Verbal approvals are not binding on Shelby Yard. We will not perform additional work beyond the signed contract without a written change order, regardless of on-site conversations.
This policy protects you as much as it protects us. It ensures that you always know exactly what you are being charged for before the work is done.
Underground drainage work can occasionally reveal conditions not visible during assessment — buried debris, existing drain systems in poor condition, rock, high water table fluctuations, or soil conditions inconsistent with the surrounding area. If we encounter such conditions, we will stop work, document the situation, notify you promptly, and provide a written change order before proceeding. You are under no obligation to authorize additional scope.
A deposit of 30% of the total quoted amount is required before work begins. The exact deposit amount is stated in your contract and must be paid prior to your installation date being confirmed. Work will not begin until both a signed contract and the deposit payment have been received.
How deposits are collected: Your contract will be sent to you electronically for e-signature. After signing, you will be directed to pay the deposit amount online or other form of agreement.
The remaining balance is due upon completion of the installation, before our crew leaves the site, unless otherwise stated in your written contract. Accepted payment methods are stated on your invoice.
Balances not paid within 10 days of the completion date are subject to a late fee of 1.5% per month (18% per year) on the outstanding amount. We reserve the right to pursue collection through any lawful means, including filing a mechanic's lien against the property under Tennessee Code Annotated § 66-11-101 et seq.
The 1-year written warranty is included with the Complete Solution tier and the Total Protection tier only. It is not included with the Essential Drain tier.
| Service Tier | Warranty Coverage |
|---|---|
| Essential Drain | No warranty included. Work is performed to professional standards; workmanship defects may be reported within 30 days and will be evaluated on a case-by-case basis at our discretion. |
| Complete Solution | 1-year written warranty on workmanship and materials we supply |
| Total Protection | 3-year written warranty on workmanship and materials we supply, plus one free annual drainage inspection per year of the warranty term |
The warranty covers defects in workmanship and materials supplied by Shelby Yard, including:
The warranty does not cover:
To make a warranty claim, contact us within the warranty period:
Please describe the problem and, if possible, include photos. We will schedule a site visit within a reasonable time to evaluate the issue. If we determine the issue is covered under warranty, we will perform the necessary remediation at no charge. If we determine it is not covered, we will explain why in writing and provide a quote for any repair work you choose to authorize.
Our Field Assessment Tool includes an AI-assisted drainage design feature that produces a property-specific design report. That report may include warranty language that does not reflect Shelby Yard's actual warranty policy. The warranty terms in these Terms of Service control. If there is any conflict between a design report and these Terms, these Terms govern.
You agree to provide Shelby Yard and our crew with reasonable access to your property on the agreed installation date(s). This includes access through gates, side yards, and any other areas necessary to complete the work described in your contract.
If access is not available on the scheduled date through no fault of Shelby Yard, you may be charged a trip fee of up to $150 and your installation date will need to be rescheduled.
Tennessee law (T.C.A. § 65-31-101 et seq.) requires that underground utilities be located before excavation begins. Shelby Yard will contact Tennessee 811 (One-Call) before work starts, which locates publicly-owned utilities (gas, electric, water, sewer, telecom). However, 811 does not locate private utilities. The following are the Customer's sole responsibility to identify, mark, and disclose in writing to Shelby Yard before work begins:
Shelby Yard is not liable for damage to any private utility or underground infrastructure that was not disclosed and physically marked by the Customer prior to excavation. If an undisclosed private utility is struck during the course of work, the cost of repair is the Customer's responsibility. Work may be paused until the affected line is repaired, and additional scope resulting from the discovery will require a written change order.
Drainage installation requires excavation through your yard. Some surface disturbance is inherent to the work. Unless Sod & Topsoil Restoration is included as a line item in your contract, Shelby Yard will backfill and grade the excavated area, but lawn regrowth, plant replacement, and cosmetic restoration are the Customer's responsibility.
Even where sod restoration is included: lawn over a drainage trench will not immediately match the surrounding yard in density, color, or texture — full integration into the surrounding turf takes one to two growing seasons under normal conditions. Memphis's Peoria loess clay soil causes natural settling along trench lines for weeks to months after installation. Minor surface unevenness along the trench path is normal and expected. Heavy rainfall in the first 30 days after installation may accelerate settling; Shelby Yard is not responsible for re-grading or re-sodding due to post-installation weather events.
Shelby Yard is not responsible for: matching the exact appearance or density of existing lawn over the trench area; restoring garden beds, ornamental plantings, or landscaping features not specifically listed in the scope of work; damage to lawn areas caused by equipment access routes that were agreed upon or necessary given the site layout; or pre-existing lawn quality issues that become more visible after installation.
Drainage installation involves excavation in proximity to foundations, retaining walls, pools, fences, decks, driveways, patios, and other existing structures. Shelby Yard takes reasonable care to avoid disturbing existing structures.
Shelby Yard is not responsible for:
If any existing structure appears compromised or at risk prior to excavation, Shelby Yard will document the condition and notify Customer in writing. Customer may authorize or decline to proceed.
Some drainage installations may require permits from the City of Memphis, Shelby County, or a municipality within our service area. Where permits are required:
If you request that we proceed without a required permit, we reserve the right to decline the project.
All work is performed in a good and workmanlike manner consistent with the standards of the residential drainage contracting industry in the Memphis, Tennessee area. Shelby Yard does not guarantee any specific outcome — such as the elimination of all standing water or complete prevention of basement moisture — beyond what is described in the agreed scope of work.
Customer acknowledges that drainage systems are designed to manage and significantly reduce water intrusion, standing water, and runoff under typical storm conditions. No drainage system can guarantee complete elimination of water during extreme weather events that exceed the design capacity of the system. Shelby Yard's obligation is to install the system as described in the scope of work to professional standards — not to guarantee a specific drainage outcome under all possible conditions.
Before initiating any legal action or hiring a third party to correct alleged defects in Shelby Yard's work, Customer must notify Shelby Yard in writing — email to info@shelbyyard.com is acceptable — describing the alleged defect in sufficient detail. Shelby Yard shall have 15 business days from receipt of written notice to evaluate the issue and propose a remedy, which may include a site visit, repair, or alternative resolution.
Failure to provide Shelby Yard this opportunity to cure will bar Customer from recovering third-party repair costs from Shelby Yard in any subsequent legal proceeding.
Customer agrees not to alter, modify, excavate near, or allow any third party to alter the installed drainage system without prior written consent from Shelby Yard. Any unauthorized modification voids the warranty immediately and fully releases Shelby Yard from liability for system performance.
If third-party work — including landscaping, fencing, irrigation, pool work, or any other construction — disturbs the drainage system after installation, all repair costs and any resulting performance issues are the Customer's responsibility.
Shelby Yard shall not be in breach of this agreement for delays caused by circumstances beyond its reasonable control, including but not limited to: heavy rainfall, flooding, severe weather, acts of God, utility company delays, material supply disruptions, or government orders. In such cases, the installation date will be rescheduled at the earliest practical opportunity at no additional charge to either party. No penalty or reduction in the contract price shall apply to weather-related delays.
Customer is solely responsible for obtaining any required approval from their homeowners association (HOA), municipality, or governing body before work begins. Shelby Yard will obtain required government permits where applicable (see Section 7), but HOA approval and any other private association approvals are the Customer's sole responsibility. Shelby Yard is not liable for fines, stop-work orders, or required removal or remediation arising from Customer's failure to obtain HOA or municipality approval prior to the start of work.
Shelby Yard will take reasonable care not to disturb neighboring properties during installation. However, redirecting water flow is the purpose of drainage installation and may alter drainage patterns on adjacent properties. Shelby Yard is not responsible for third-party claims from neighboring property owners arising from changes in drainage patterns resulting from the installation, unless caused by Shelby Yard's gross negligence.
Shelby Yard may perform work through employees or subcontractors. All work performed under this agreement — whether by Shelby Yard's employees or subcontractors engaged by Shelby Yard — is covered by this contract and Shelby Yard's liability limits. Customer has no direct contractual relationship with any subcontractor. Shelby Yard is responsible for its subcontractors' work to the same extent as if Shelby Yard performed it directly.
By engaging Shelby Yard for services, Customer grants Shelby Yard a non-exclusive, royalty-free license to use photographs and videos taken at the job site for marketing, educational, and portfolio purposes — including on our website and social media channels — provided that no personally identifying information (full name, street address, or recognizable face) is included without Customer's separate written consent. Customer may opt out by notifying us in writing before work begins.
To the fullest extent permitted by Tennessee law:
Nothing in this section limits our liability for personal injury or property damage caused by our own gross negligence or willful misconduct.
We want to resolve any issue with our work quickly and fairly. If you have a concern:
Attorney's Fees: In the event of any legal action arising from this agreement, the prevailing party shall be entitled to recover reasonable attorney's fees and court costs from the non-prevailing party.
Shelby Yard is an independent contractor. Nothing in these Terms creates an employment relationship, partnership, joint venture, or agency between Shelby Yard and you. Sub-workers engaged by Shelby Yard for your project work under Shelby Yard's direction and are not your employees.
We may update these Terms of Service from time to time. Updated Terms will be posted at shelbyyard.com/terms-of-service with a new "Last Updated" date. If you have a signed contract with us, the Terms in effect at the time you signed control the terms of that engagement.
For any specific job, the written contract (or signed quote) between you and Shelby Yard, together with these Terms of Service, constitute the entire agreement between the parties regarding that job. They supersede all prior verbal or written communications, representations, or agreements relating to that job. Verbal agreements, on-site conversations, and text messages do not modify your written contract unless confirmed in a signed written change order.
Questions about these Terms? Contact us:
Shelby Yard
Phone: 901-864-3411
Email: info@shelbyyard.com
Hours: 7:00 AM – 10:00 PM, 7 days a week